Urgent and Emergency Care Services – Snapshot report

A hospital’s Emergency Department (also known as A&E) is without a doubt the busiest area because of the high patient volume and challenging disease scenarios it frequently encounters. Waiting times in these departments are also well documented in the media, often with the presumption that waiting times are very high and conditions are poor.

Healthwatch Camden conducted in-depth interviews with 25 Camden residents who recently used Emergency Departments in Camden?s two Hospitals, the Royal Free (RFH) and University College London Hospital (UCLH) to provide a snapshot account of what these departments and their services are like.