Patients Association Helpline

-access to treatments

-concern about treatments

-how to make a complaint about any health or social care service

-social care

-patient’s rights and responsibilities

-changing (or finding) your GP or dentist

-seeing your medical records

The helpline will often signpost callers to other organisations when appropriate.

A call back service is provided for those who call out of hours. The helpline number 020 8423 8999 and is open Mon-Fri 9.30am – 5.00pm or they can be emailed at

For more information see and for downloadable information resources.

If you would like to print and display an A4 poster, you can download it here

For further information please contact Lucinda Keenan, the helpline manager at lucinda@patients-association or call on 020 423 8999.