-access to treatments
-concern about treatments
-how to make a complaint about any health or social care service
-patient’s rights and responsibilities
-changing (or finding) your GP or dentist
-seeing your medical records
The helpline will often signpost callers to other organisations when appropriate.
A call back service is provided for those who call out of hours. The helpline number 020 8423 8999 and is open Mon-Fri 9.30am – 5.00pm or they can be emailed at firstname.lastname@example.org.
For more information see https://www.patients-association.org.uk/helpline/ and for downloadable information resources.
If you would like to print and display an A4 poster, you can download it here https://www.patients-association.org.uk/wp-content/uploads/2016/08/Helpline-poster-A4-2017.pdf
For further information please contact Lucinda Keenan, the helpline manager at lucinda@patients-association or call on 020 423 8999.