CQC rates CNWL as Good

Are services safe?  Requires improvement

Are services effective?  Good

Are services caring?  Outstanding 

Are services responsive?  Good

Are services well-led?  Good

Claire Murdoch, Chief Executive, said, “This report is very good news for patients, particularly in mental health services, and it’s good to see the CQC acknowledge the hard work of the staff who brought the improvement. 
“Our inpatient service for people with a Learning Disability is now officially ‘outstanding’, joining our other ‘outstanding’ ratings in Sexual Health and for ‘caring’ staff.  In all of our community services and much of our mental health services we have been rated as ‘good’ since 2015.  
“But our journey of continuous improvement is ongoing.  For example, we have invested £140,000 in staff training on de-escalation and restraint and have worked with former patients who have been restrained themselves to ensure that our methods are both caring and evidence based.  We are making real progress in both this and other areas the CQC rightly identified for improvement.
“On behalf of the CNWL Board, I would like to take this opportunity to say what a privilege it is to work in the NHS, meeting the needs of our local populations and to work alongside such innovative, caring and dedicated staff.  
“Thank you to them and all of our many patients and partners who help the Trust progress in our ambition to deliver first class patient care.”
Paul Lelliot, CQC’s Deputy Chief Inspector (Mental Health), said: “I am very pleased at the improvements that have been made at Central and North West London NHS Foundation Trust. The trust has a skilled and experienced leadership team who are committed to providing high quality services. Its Good overall rating is a testament to the staff at the trust and the successful implementation of the trust’s comprehensive improvement plan.”