Enhanced NHS 111

Plans are in place for Parents and carers seeking health advice for children and young people using NHS 111 online or by calling NHS 111 to now access specialist advice, including support from paediatric clinicians who can help them manage illness at home or decide the best route for their care.

This will see some children referred directly to a same-day appointment with a specialist rather than attending A&E, avoiding hundreds of unnecessary hospital admissions.

If you wish to give feedback regarding the service you received from NHS 111 or make a complaint, you can contact them via email: england.contactus@nhs.net and tell them the location you called from when contacting NHS 111. This will allow them to identify which local service took the call and provide contact details.

Urgent Care Centre at Royal Free London NHS Foundation Trust

The Trust provides an urgent care centre at Chase Farm Hospital (8:30 – 22:00 7 days a week).

This is not a full emergency department/ A&E and treatment will be provided for injuries and illnesses that are urgent but not life-threatening, such as: sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings, minor illnesses.

You don’t need to have an appointment – just turn up and you’ll be seen by the appropriate healthcare professional.

Camden Rapid Access Service (Virtual Ward)

The service is for adults over the age of 18 who live in Camden, are registered with a Camden general practitioner (GP) and who require immediate intervention (health or functional needs) to prevent a possible hospital admission.

Patient’s do not need to be housebound but need to remain at home each day until they can be seen. Conditions include COVID, UTI, Chest Infection, Heart Failure, Dehydration, Frailty, Falls, Hypertension, End of life (out of hours, not known to DNs / Pall Care), Simple Head Injury, Wound care, Unstable diabetes, Welfare checks to avoid re-admission (This is not an exhaustive list).

Telephone 07717 858 081 (8am-9.15pm every day, including all weekends and bank holidays. Last referral time for same day response, 7pm).