The Adult Social Care Team can help you if you might have social care needs or may be at risk of or experiencing abuse or neglect. The team will work with you to see how they can help.

Phone: 020 7974 4000

Email: Adultsocialcare@camden.gov.uk.

Costs

The care services provided by Camden Council are not free for everyone. Depending on your finances you may have to make a contribution. If you earn, and if your wages plus any savings total £23,250 or more, you will be asked to pay the full cost of your care.

The Awards and Contributions Team can provide further information about paying for care and support.

Phone: 020 7974 1607
Email: awardsandcontributionsteam@camden.gov.uk

 

Advice

The Adult Social Care Access and Response Team can provide advice and discuss your care and support needs.

Phone: 020 7974 4000 (option 1)

Email: Adultsocialcare@camden.gov.uk

 

Learning disabilities

For support for people with learning disabilities, the Camden Learning Disabilities Service (CLDS) can help.

Phone: 020 7974 3737

Email: CLDS@camden.gov.uk

 

Occupational Therapy (OT)

In Camden, OT services are provided Adult Social Care or NHS Community Service. The OT team in NHS Community Health provide support on mobility and rehabilitation. This includes help to use a wheelchair or other mobility aids.

Email: adultsocialcare@camden.gov.uk

Tel: 020 7974 4000 (select option 1),

Textphone: 020 7974 6866

Speak to your GP on how to access the support of the OT team in Community Health.

 

Complaints

If you would like to make a complaint about Adult Social Care services, you can contact the Complaint Unit via:

Email: adults.complaints@camden.gov.uk

Phone: 020 7974 4341

TextPhone: 020 7974 6096

London Borough of Camden 5 Pancras Square
c/o Town Hall, Judd Street
London
WC1H 9JE

If you are unsatisfied with the response, you can make a complaint to the Local Government and Social Care Ombudsman, who investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. You must make the complaint within 12 months of becoming aware of the matter.