Residential care home visits

Recently, Healthwatch Camden volunteers visited every residential care home in Camden to talk to residents, relatives and staff.

We’re keen to seek out the voices of people who can be least heard, which includes people living in residential care homes.  In Camden there are currently seven residential care homes for older people. A total of approximately 400 people are residents in these homes.

In 2016 national charity, Independent Age carried out research looking at the things that older people and their families want to know when choosing a care home. From the research they developed a set of 10 Quality Indicators for care homes – things that all care homes should be able to provide evidence to publicly demonstrate that they are achieving.

The quality indicators will be used to call for better, more consistent collecting and reporting of key data by all care homes. This will help older people and families make better, more informed decisions about care homes, while also helping the CQC, local authorities and CCGs to build up a comprehensive picture of quality in care homes – something that is currently difficult to do.

We used these Quality Indicators to talk to staff, residents and family members in each of the older people’s residential care homes in Camden to see how they met the 10 Quality Standards and to test how easy it was to gather the relevant information during our visits.

We then created a report of each care home.

Our reports aim to provide local people with a different type of information to fill the gaps in what you can find out from the Care Quality Commission, from Camden Council or from the homes themselves. If you are thinking about choosing a care home for yourself or a friend or relative, we hope you will find these helpful.

Let us know your thoughts below.