Healthwatch Camden news

New work starting 

This autumn sees the start of two new Healthwatch Camden projects. They are very different. One is looking at the experience of older people in residential care homes. The other is talking with young about their experience in their community. But in both cases, the main aim of the work is the same: to make sure that people who use health or social care services get a say in how those services are run.  

Our work on residential care services is being done in partnership with a national charity, who are carrying out research looking at the things that older people and their families want to know when choosing a care home, as well as consulting care experts for their views on what are the strongest and most useful indicators of quality in care homes.  Via a series of Enter and View visits to care homes across Camden, Independent Age and Healthwatch Camden will test 10 quality standards. For more information on this project contact Victoria Armitage: or telephone: 020 7383 2402

Our work with young people is being done in partnership with the Fitzrovia Youth in Action. We will be asking young people about their experience of local services (particularly dentists) and consulting them on the way we communicate.

For more information on this project contact Shelly Khan:

Start here…

We’ve been updating our information guide, Start here . It is there to help you find the answers to questions ranging from “where do I find an NHS dentist” to “what are my rights to independent advocacy?” and “how do I have my say?” Like all information guides, it is continually evolving, being updated to take account of changes in the local and national care system. We are also thinking about improving its layout. We welcome feedback from people who have used it use it about any ways we can make it better – let us know your thoughts. Contact

Lively CCG AGM

We went to the Annual General Meeting of Camden Clinical Commissioning Group (CCG). There were a number of presentations about the way the CCG is planning local services, and a Question and Answer session, including queries about the performance at C&I NHS Trust, about the participation of deaf people, on the impact of Brexit on the NHS and on public participation in the STP. The AGM was very well attended, over 100 people, including many local residents – even a baby!

Plans for the NHS

We attended the first public stakeholder meeting for the North Central London Sustainability and Transformation Plan (STP) held at the Camden Centre. Local GP Lance Sakar presented the plan. For more on the STP, see: There was a strong call for more citizen engagement in the plan, questions on whether it was deliverable, and a desire for information that was less strategic and more detailed on what some of the changes would be.

The St Pancras and Somers Town Living Centre

Healthwatch Camden is part of the Living Centre Consortium, a group of local organisations that will be running the Living Centre, which is located at the Francis Crick Institute. The Centre is close to our new base at Somers Town Community Association. STCA are the lead partner in the consortium. Services are due to launch in May next year, but we plan to be there from January, trying things out, so that we are fully ready in May. So the Consortium is recruiting a Centre Manager, to be in charge of day to day operation.   

For more details see here.


Healthwatch Camden is a registered charity. Our next board meeting in public, on 21 November, is the official annual general meeting of the charity. It is also a community forum, an opportunity to ask questions about our current work programme, and to give your views on our future work programme. The meeting will be followed by an open forum. We hope to see you there. It takes place from 6pm to 8pm, further details will be available soon.

For more details please contact Carl Mills – e-mail

Telephone 020 7383 2402.

New trustees, old trustees

We are delighted to announce that two new trustees have joined our board this month. Jessica Warne – founder of Cocoon Family Support

Sanjay Ganvir – Professional Services Director at Greenlight Pharmacy, Euston.

We also say goodbye to one of our current trustees, Alison Lowton, who is stepping down at the end of her term of office. Alison has represented Healthwatch Camden on the local Health and Wellbeing Board, as well as providing advice on our plans, and helping out at community events. We will miss her, and wish her well.