Free British Sign Language (BSL) Enter and View training

Enter and Viewing is an important part of the way Healthwatch’s work.

We need deaf people (BSL users) to visit and report on premises where health and social care services are used by residents, for example, hospitals, GP Practices and care homes.

We recognise that BSL users are one of the most under-represented groups within our organisations. This pilot project aims to enable us to understand and support deaf people and reduce barriers to inclusion.

By involving deaf people who currently use health and social care services we hope to ensure greater feedback to the NHS and Local Authorities. Also to take note of what’s happening in places where problems are reported, or where examples of interesting or good practice can be made known and publicised.


Training and support will be given. We are working closely with the British Deaf Association (BDA) to ensure all support is appropriate.

The training consists of 3 sessions delivered near Kings Cross Station:

Session 1: Monday 16th March 2015 9.30am – 3pm

Session 2: Tuesday 17th March 2015 9.30am – 3pm

Session 3: Thursday 19th March 2015 9.30am – 2pm

All applicants MUST attend and complete ALL 3 training sessions and be available for the required dates. BSL interpreters will be available as will the use of a palantypist if required.

Refreshments and lunch will be provided.

Mystery Shopper Training

The Mystery Shopper Training is a 1 day course and has now been scheduled for Wednesday 15th April 9.30am – 3pm.

If you have any suggestions on how we can make our communications more disability-friendly, comment below.