Consumer rights in health and social care?

Healthwatch Camden’s board discussed the ideas, which can be seen on Healthwatch England’s website.

A summary of our response is that: “The consumerist approach set out by Healthwatch England puts the onus on the individual to secure their rights. We think the onus should be on the organisation providing the service to ensure people’s rights are protected and respected. The concept of responsibilities in service use sits uneasily with the imbalance of power between patients and clinicians.”