Our dental report in The Voice newspaper!

On 7 August 2017 our dental report got featured in The Voice BME newspaper. 

Every voice counts when it comes to the delivery of health and social care services in Camden. 

See the abridged press release here: 


Healthwatch Camden report finds barriers to dental care service provision

A report entitled ‘Accessing dental services in Camden: experiences of local people’ conducted by Healthwatch Camden found that local people are experiencing barriers to accessing dental care in Camden. These barriers add to the already existing lack of motivation to attend dental appointments, unless there’s an emergency. See the report here

Barriers to attending dental appointments include: lack of clarity about NHS charges, difficulty getting a timely appointment, unwelcoming staff, and no motivation to attend preventive care appointments.

Despite these barriers, many of the people surveyed felt positive about their experience with dental care services in Camden.

Healthwatch Camden Director, Frances Hasler says: “Among those we surveyed, the most common reasons for failing to visit a dentist were concern and confusion about NHS costs and not thinking it was important.

“This theme was echoed in our Bangladeshi and Somali communities, who said that it is also difficult to know the cost of dental services and to know what the NHS actually covers.

“We welcome the proactive response from local dentists who have nominated a representative* to work with us and Camden council to take forward our recommendations and remove some of the barriers that local people experience.”

In the report, room for improvement was highlighted by responses such as:

“I don’t understand the charges, what’s available on the NHS or how to find an NHS dentist.”

“You are better treated when paying.”

“The waiting time for appointments is too long.”

Healthwatch Camden hopes that a collaborative approach between organisations will result in improvements in dental care services for everyone.    

– Ends –

Notes to editors:

*a representative of the Local Dental Committee

About the research

  • The research took a mixed methods approach to research by carrying out a survey of 116 residents, conducting two focus groups and carrying out 10 one to one in-depth interviews. The scoping phase of the work involved discussions with the Local Dental Committee and oral public health officials from the local authority and NHS England (London).
  • A survey of 116 Camden residents was conducted between December 2016 and March 2017. Most respondents were surveyed face to face. A wide range of people were interviewed at a number of locations across the borough: community centres, on the streets, in shops, at a supermarket. The survey was also promoted the survey online, which generated around a third of the responses. See the report here